Refund policy
RETURN & STORE CREDIT POLICY
No Refunds
At KIUT by Linda, we do not offer refunds. We offer Store Credit (Gift Card) for eligible returns.
You have 7 days from the date of delivery to request a return. Return requests submitted after 7 days of receiving your order will not be accepted.
To be eligible for a return, items must be:
- Unworn, unused, and in their original condition.
- Have all original tags attached.
- Be returned in their original packaging.
- Accompanied by proof of purchase or order confirmation.
To initiate a return, please contact us at sales@kiutbylinda.com. If your return request is approved, we will provide instructions on how and where to send your package.
Returns sent without prior authorization will not be accepted.
If you have any questions regarding a return, please contact us at sales@kiutbylinda.com.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours of delivery at sales@kiutbylinda.com and include photos of the issue so we can evaluate the situation and provide a resolution.
Non-Returnable Items
The following items are final sale and cannot be returned, exchanged, or credited:
- Bodysuits
- Underwear
- Jewelry
- Face masks
- Beauty and personal care products
- Customized or personalized items
- Special orders
- Gift cards
- Sale, clearance, promotional, or discounted items
If you have questions regarding a specific item, please contact us before placing your order.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size, color, or style, you may return the eligible item for Store Credit and place a new order once your return has been processed and approved.
Store Credit (Gift Card)
Once your return is received and inspected, we will notify you of the approval status.
If approved, a Store Credit Gift Card for the value of the returned item(s) will be issued via email and may be used toward any future purchase at KIUT by Linda.
Original shipping charges are non-refundable and will not be included in the Store Credit amount.
Store Credit is non-transferable and cannot be redeemed for cash.
Return Shipping
Customers are responsible for all return shipping costs unless the item received was damaged, defective, or shipped incorrectly by KIUT by Linda.
For approved returns due to a damaged, defective, or incorrect item, KIUT by Linda will provide a prepaid return shipping label.
We strongly recommend using a trackable shipping service when returning items. KIUT by Linda is not responsible for packages lost, stolen, or damaged during the return transit process.
Return Address
KIUT by Linda
3601 NW 107th Ave, Suite 102
Doral, FL 33178
